Inspect Your Order

Please inspect your order as soon as it arrives. If your item is defective, damaged during transit, or you have received the wrong product, please contact us as soon as possible so we can help resolve the issue.

For manufacturer defects and product warranty claims, please refer to our Warranty Policy.

Items That Cannot Be Returned

Unfortunately, we are unable to accept returns on sale items or gift cards unless required by Australian Consumer Law.

How Exchanges Work

We maintain records of all purchases and issue receipts for every order. Refunds and exchanges are generally managed directly with the product manufacturer or brand supplier.

While the final decision rests with the manufacturer, we're always happy to assist throughout the process and help make your warranty or exchange experience as smooth as possible.

Orders Shipped to the European Union

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify for a return, your item must be unused, in its original condition, with all tags attached and in its original packaging. Proof of purchase or your order confirmation will also be required.

Refund Processing

Refund requests are generally handled directly by the product manufacturer in accordance with their warranty and returns policy. Please refer to our Warranty Policy for further information.

If you have any questions about your order or require assistance with a refund or warranty claim, please contact us at support@lovepickleperth.com.au. We're always happy to help.